Collection Agent Resume Sample Template
Learn how to feature customer rapport abilities and knowledge of legal/compliance standards collection agents utilize when contacting debtors to recover delinquent accounts. Use the provided collection agent resume template as guidance to convey negotiate talents key for driving repayment plans and settlements within appropriate regulatory boundaries. Whether new or experienced, an optimized collections resume focuses on individual accomplishments and recovering past-due debts while maintaining positive relationships.
Baltimore, MD · (123) 456-7890 · firstname.lastname@example.org
Accomplished Collection Agent adept at recovering delinquent debts through compassionate negotiation. Known for resolving past due accounts through developing win-win repayment solutions aligned to customer financial situations. Deep familiarity with credit and collections regulations and practices.
Collection Agent, Bay Area Credit and Collections Jan 2017 – Present
- Exceed monthly targets for the value of past due receivables collected and a number of repayment plans negotiated.
- Attain the highest customer satisfaction rating on the team through empathy, active listening and collaborative resolutions.
- Rapidly analyze customer financial records and pinpoint solutions to recover maximum value balances in arrears.
- Strictly comply with all FDCPA, TCPA, state and federal regulations during daily calls and collection processes.
Customer Account Representative, Waterfield Financial Services June 2014 – Dec 2016
- Built trusting relationships with 120+ customers in the portfolio, achieving a 42% response rate to calls
- Negotiated flexible payment arrangements aligned to customer means, up to 24-month durations.
- Maintained accurate account and call documentation to satisfy compliance requirements
- We are continuously trained in ethics, collections law and soft skills for productive customer interactions.
Bachelor of Science in Business Administration
University of Maryland – Baltimore County, Baltimore, MD
- FDCPA/TCPA/State Regulations
- Collection Systems Proficiency
- Account Reconciliation & Analysis
- Client Communication & Negotiation
- Recording Account Updates