How to Write an Effective Collections Manager Resume: Tips and Sample
As a collections manager, your job is to oversee the process of collecting unpaid debts and make sure that your team follows all ethical and legal rules. It’s a challenging and rewarding job that requires both technical and “soft” skills, like strong communication, negotiating, and leadership skills. To land your dream job in debt collections management, you need a well-crafted collections manager resume that highlights your qualifications and experience.
Collections Manager Resume Sections
To create an effective collections manager resume, you need to include the following sections:
- Contact Information Include your full name, email address, phone number, and mailing address. Make sure your email address looks professional, and avoid using email addresses that may be perceived as unprofessional.
- Objective or Summary Statement: A short statement that summarizes your career goals and highlights your relevant skills and experience. This section should be tailored to the specific job you’re applying for.
- Work Experience – provide details of your previous work experience, including job titles, company names, dates of employment, and key responsibilities and achievements. Quantify your achievements with data and metrics wherever possible.
- Education – include your educational qualifications, including the name of the institution, degree earned, and date of graduation. If you have relevant coursework or certifications, include them in this section.
- Skills – highlight your skills related to debt collections management, including technical and soft skills. Use bullet points to make this section easy to read.
- Certifications and Licenses – list any professional certifications or licenses relevant to the position. This can help you stand out from other candidates.
- References – provide contact information for individuals who can vouch for your qualifications and work experience. Make sure to ask for their permission before including their contact information.
Collections Manager Resume Tips
To make your collections manager resume stand out, follow these tips:
- Tailor Your Resume to the Job – customize your resume to match the requirements of the job you’re applying for. Highlight the skills and experience that are most relevant to the collections manager role.
- Highlight Relevant Skills and Experience – focus on the skills and experience that demonstrate your ability to manage and motivate a team, negotiate with clients, and maintain compliance with legal and ethical guidelines.
- Use Metrics to Quantify Your Achievements – use data and metrics to quantify your achievements in previous roles. For example, if you improve your team’s collections rate, include the percentage increase in your resume.
- Keep it Concise and Easy to Read – use clear, concise language and bullet points to make your resume easy to read. Avoid long paragraphs and complex sentences.
- Use Keywords Relevant to the Job – include keywords relevant to the collections manager role to help your resume stand out in applicant tracking systems. These can include industry-specific terms and job-related skills.
- Proofread for Errors and Typos – proofread your resume carefully to ensure there are no errors or typos. Ask a friend or family member to review your resume as well.
Collections Manager Resume Sample Template
Name: John Doe
Contact Information:
- Email: johndoe@email.com
- Phone: (123) 456-7890
- Address: 1234 Main St, Anytown, USA
Objective:
Experienced collections manager seeking a challenging role in debt collections management. Adept at managing and motivating a team, negotiating with clients, and maintaining compliance with legal and ethical guidelines
Work Experience:
Collections Manager
ABC Collections Agency, Anytown, USA
January 2017 – Present
- Managed a team of 10 collectors and achieved an average collections rate of 95%.
- Negotiated payment plans with clients and maintained positive relationships.
- Developed and implemented compliance policies and procedures.
- Conducted regular training sessions to improve team performance and efficiency.
Senior Collector
XYZ Collections Agency, Anytown, USA
June 2013 – December 2016
- Collected on delinquent accounts and consistently exceeded monthly quotas.
- Negotiated settlements with clients and increased the agency’s recovery rate by 15%.
- Trained new collectors and provided ongoing coaching and feedback.
- Developed strategies for identifying and targeting high-value accounts.
Education:
Bachelor of Science in Business Administration
University of Anytown, Anytown, USA
Graduated May 2013
Skills:
- Strong leadership and team management skills
- Excellent communication and negotiation abilities
- Knowledge of legal and ethical guidelines related to debt collections
- Experience with collections software and tools, such as skip tracing and credit reporting
- Proficient in Microsoft Office and Google Suite
Certifications and Licenses:
- Certified Collection Specialist (CCS)
- Licensed Collections Agent in the state of Anytown
References:
Available upon request.
Q: What should be included in a collections manager’s resume?
A: A collections manager’s resume should include a clear objective statement, relevant work experience, education, skills, and certifications or licenses. It should show how good you are at leading a team, negotiating with clients, and following legal and ethical rules.
Q: What are some important skills for collections managers to include in their resume?
A: Some important skills for a collections manager to include in their resume include strong leadership and team management abilities, excellent communication and negotiation skills, knowledge of legal and ethical guidelines related to debt collections, experience with collections software and tools, and proficiency in Microsoft Office and Google Suite.
Q: How can I make my collections manager resume stand out?
A: To make your collections manager resume stand out, you can highlight your achievements and quantify your results. For example, if you managed a team that achieved a high collections rate or negotiated settlements with clients that increased the agency’s recovery rate, include those details in your resume. You can also make your resume fit the job you’re applying for by putting the most important experience and skills at the top.
Q: Should I include references on my collections manager resume?
A: It is not necessary to include references on your collections manager resume. Instead, you can say at the end of your resume that references are available upon request.
Q: How long should my collections manager’s resume be?
A: A collections manager’s resume should typically be one to two pages long, depending on your level of experience. It should include information that shows off your skills and experience, but you shouldn’t include details that aren’t necessary and could take away from your qualifications.