Front Office Manager Resume Sample

Front Office Manager Resume Sample Template

Looking for a front office manager resume sample? Check out our expertly crafted sample resume that highlights the key skills and qualifications required for this position. Get hired as a Front Office Manager with the help of our resume template and stand out from the competition.

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[Full Name]

[Felix Jensen]

[Address: Louisiana]

[Phone Number: Louisiana]

[Email Address]

Objective:

A highly skilled and experienced Front Office Manager seeking a challenging role in the hospitality industry. I aim to leverage my leadership, communication, and customer service skills to provide exceptional guest experiences and exceed organizational goals.

Education:

Bachelor of Science in Hospitality Management

[Louisiana State University, Baton Rouge, LA]

[Graduation Date]

Experience:

Front Office Manager

[Marriott Hotels & Resorts, New Orleans, LA]

[Employment Dates]

  • Oversaw daily operations of the front office, including guest services, reservations, and concierge, ensuring guest satisfaction and high levels of cleanliness, safety, and security.
  • Managed and trained front office staff, delegating tasks and ensuring effective communication.
  • Prepared and managed the front office budget, monitored financial performance, and identified areas for cost-saving.
  • Responded promptly to guest inquiries and requests, and resolved complaints and concerns effectively.
  • Maintained accurate record-keeping and financial reporting.
  • Developed and maintained positive relationships with guests, staff, and vendors.

Assistant Front Office Manager

[Hilton Hotels & Resorts, Lafayette, LA]

[Employment Dates]

  • Assisted Front Office Manager in overseeing daily operations of the front office, including guest services, reservations, and concierge, ensuring guest satisfaction and high levels of cleanliness, safety, and security.
  • Trained and supervised front office staff, ensuring compliance with hotel policies and procedures.
  • Responded to guest inquiries and requests, and resolved complaints and concerns effectively.
  • Maintained accurate record-keeping and financial reporting.

Skills:

  • Excellent leadership, interpersonal, and communication skills.
  • Technical skills such as knowledge of hotel software and Microsoft Office.
  • Strong customer service skills and a passion for exceeding guest expectations.
  • Budget management and financial reporting.
  • Time management and organizational skills.

Certifications:

  • Certified Hotel Administrator (CHA)
  • ServSafe Food Protection Manager Certification

References:

Available upon request.

 

 

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